Brixly Elite - Sell Reseller Hosting in the USA and Germany!

Our Brixly Elite module provides you as a reseller the ability to sell Reseller Hosting plans, Premium Hosting plans and VPS Servers from a single module, completely free of charge to all resellers. 

Previously, the product ranges sold through the Elite module were restricted to the UK only, however, due to popular demand we are pleased to announce the release of our Reseller Hosting plans in the USA and Germany new

The feature request for this particular change can be found here...

https://feedback.brixly.uk/b/feature-requests/add-usa-to-the-brixly-elite-module-for-reseller-hosting-vps/

For more information on the module, and to get started click here

Today, we have released the ability to sell the following additional products...

cPanel Reseller EntryUSA and Germany
cPanel Reseller Pro - 50USA and Germany
cPanel Reseller Pro - 100USA and Germany
cPanel Reseller Pro - 150USA and Germany
cPanel Reseller Pro - 250USA and Germany
DirectAdmin Reseller EntryUSA and Germany
DirectAdmin Reseller ProUSA and Germany

 

Status Page Changes / Updates

We previously had two separate network status pages, both of which were fed from different data.

The network.brixly.uk page was updated directly from our server monitoring, whilst our status.brixly.uk was manually updated on major events.

We have now created a combined status page, which allows you to subscribe to updates - those updates are also provided in real-time in the unlikely event of an outage.

The new page can be found here...

https://status.brixly.uk

The network page has been removed entirely. 

Please note that it is no longer possible to subscribe to status updates. Instead, the status page will be updated automatically in the event of an outage, and also a notice will show in our client area. 

Instead, the recommendation would be to run some monitoring tools of your own, some of which can be found free of charge online. 

FTP Backup Storage - Now Available

We are proud to introduce the release of our FTP Backup Storage, available immediately. Powerful, Affordable Backup Storage from 100GB to 10TB

https://brixly.uk/ftp-backup-storage/

Our FTP Backup storage is ideal as external storage for VPS and Dedicated Servers. 

Compatible with all server backup software that supports the FTP or SSH Protocol, including cPanel, Plesk, JetBackup 5 and more. 

Support System Overhaul - Now live

We have been undergoing a process of migrating our support system, and all historical data over to an alternative platform, FreshDesk. 

We are pleased to confirm that we have now completed that process, and the new support platform is now live. 

In terms of raising tickets, you must still continue to raise tickets directly from our client area, by logging in to https://client.brixly.uk as you would have previously. 

You are also able to email support@brixly.uk for any technical enquiries or sales@brixly.uk for any sales / billing related enquiries, as before. 

Essentially, nothing has changed for clients and our support processes are almost identical to what you are already used to. The changes however have been implemented to improve internal support team efficiency.

We are aware of a small number of cases, whereby some historical tickets are either missing, or some parts / messages within those tickets are missing. We do also have access internally to the old support system, so if required have historical messages and notes where required. 

Migration Center - Overwrite Accounts and Performance Improvements

Previously, you were only able to migrate an account where the account didn't previously exist, whereas now you are able to migrate an account where the account does exist prior to initiating a migration. 

It's important to point out, that in the event of migrating an account that is already present on the server, all contents of the account will be deleted entirely, and replaced with the contents from the remote server. 

We have also significantly improved account migration performance, which has been achieved by us 'synchronising' the contents of the account from the remote server, instead of the previous method of a full account backup/restore. 

VAT Changes

We have made some revisions to the way in which we charge VAT, following additional advice from our Solicitors / Accountants. 

Please note in cases where you are inside the UK, the changes will not affect you, and our processes remain the same as before.

The following will now be applied automatically when invoiced moving forward...

Inside of the UK:

- Any sales made inside of the UK will be charged at the VAT rate of 20%
- A VAT number can be added to your account, however, VAT will still be applicable on invoices raised
- All sales are assumed on the basis of B2B

Outside of the UK:

- Any sales made outside of the UK will not be charged VAT and will be instead charged a flat rate of 0%
- All sales will be assumed as B2B for transactions made outside of the UK
- Reverse charge may be applicable to those responsible for VAT in their governing countries, although this falls outside of our remit in terms of advice

No changes are required by any clients - this is for informational purposes only.

All changes are applied immediately, and automatically for all future invoices. 

New Website now LIVE

After months of work and a minor rebrand, we are incredibly pleased to announce that we have now released our new and drastically improved website!

We still have a little bit of ironing out to do, but we hope you love the improvements as much as we do!

Domain Pricing Revisions

We have made a number of changes and improvements to our domain handling, which includes improved control for non-UK domains from within our client area. 

Please note we have also revised our pricing overall, with a large number of reductions (and in some cases, increases) to the pricing tiers to be inline with any increased costs from our upstream providers. 

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