Brixly Elite - Sell Reseller Hosting in the USA and Germany!

Our Brixly Elite module provides you as a reseller the ability to sell Reseller Hosting plans, Premium Hosting plans and VPS Servers from a single module, completely free of charge to all resellers. 

Previously, the product ranges sold through the Elite module were restricted to the UK only, however, due to popular demand we are pleased to announce the release of our Reseller Hosting plans in the USA and Germany new

The feature request for this particular change can be found here...

https://feedback.brixly.uk/b/feature-requests/add-usa-to-the-brixly-elite-module-for-reseller-hosting-vps/

For more information on the module, and to get started click here

Today, we have released the ability to sell the following additional products...

cPanel Reseller EntryUSA and Germany
cPanel Reseller Pro - 50USA and Germany
cPanel Reseller Pro - 100USA and Germany
cPanel Reseller Pro - 150USA and Germany
cPanel Reseller Pro - 250USA and Germany
DirectAdmin Reseller EntryUSA and Germany
DirectAdmin Reseller ProUSA and Germany

 

FTP Backup Storage - Now Available

We are proud to introduce the release of our FTP Backup Storage, available immediately. Powerful, Affordable Backup Storage from 100GB to 10TB

https://brixly.uk/ftp-backup-storage/

Our FTP Backup storage is ideal as external storage for VPS and Dedicated Servers. 

Compatible with all server backup software that supports the FTP or SSH Protocol, including cPanel, Plesk, JetBackup 5 and more. 

VAT Changes

We have made some revisions to the way in which we charge VAT, following additional advice from our Solicitors / Accountants. 

Please note in cases where you are inside the UK, the changes will not affect you, and our processes remain the same as before.

The following will now be applied automatically when invoiced moving forward...

Inside of the UK:

- Any sales made inside of the UK will be charged at the VAT rate of 20%
- A VAT number can be added to your account, however, VAT will still be applicable on invoices raised
- All sales are assumed on the basis of B2B

Outside of the UK:

- Any sales made outside of the UK will not be charged VAT and will be instead charged a flat rate of 0%
- All sales will be assumed as B2B for transactions made outside of the UK
- Reverse charge may be applicable to those responsible for VAT in their governing countries, although this falls outside of our remit in terms of advice

No changes are required by any clients - this is for informational purposes only.

All changes are applied immediately, and automatically for all future invoices. 

New Website now LIVE

After months of work and a minor rebrand, we are incredibly pleased to announce that we have now released our new and drastically improved website!

We still have a little bit of ironing out to do, but we hope you love the improvements as much as we do!

Domain Pricing Revisions

We have made a number of changes and improvements to our domain handling, which includes improved control for non-UK domains from within our client area. 

Please note we have also revised our pricing overall, with a large number of reductions (and in some cases, increases) to the pricing tiers to be inline with any increased costs from our upstream providers. 

Firewall Manager - Unblock IP Address now Live

Due to popular demand through our feedback portal, we have now added a 'Firewall Manager' to our client area allowing you to whitelist IP addresses from BitNinja. 

The original feature request can be found here...

https://feedback.brixly.uk/b/feature-requests/bitninja-unblock-ip-address-from-client-area/

The new functionality can now be found within the following menu items...

Client Area -> Main Menu -> Firewall Manager
Client Area -> Main Menu -> Support -> Unblock an IP Address

Firewall Manager: 

To whitelist an IP Address, simply enter the IP address in the provided field, and also provide a brief explanation as to why the IP address needs to be whitelisted. 

Once you click 'Whitelist IP Address', the IP address will be whitelisted immediately. 

Please note, you are only able to whitelist a maximum of 10 IP addresses.  

The following help article has been added in relation to the new functionality...

http://brixly.help/en/articles/5034475-how-do-i-unblock-or-whitelist-an-ip-address-from-the-bitninja-firewall

CrossBox Branding for Resellers

We are pleased to announce that we have now licenced CrossBox with branding capabilities, so you are now able to brand CrossBox under your reseller plan.

More information on how this works can be found here...

https://crossbox.io/faq/page/white-label-crossbox-as-a-reseller-or-customer

How to enable a custom brand for CrossBox:

The first step is to create an admin@domain.com e-mail address (replace domain.com with your actual domain name). If you already have it, then make sure you also have the password.

The next step is to log in with admin@domain.com to CrossBox.

In the side-navigation (drawer) navigate to Admin -> Branding and click the ADD fab button in the bottom-right corner.

crossbox_branding_profile.png

IMPORTANT: Make sure that the domains listed in the Host and SMTP/IMAP/POP3 fields have either CNAME or A record pointing to the server.

After you click SAVE, CrossBox will check for a CNAME/A record, and if the check fails, you'll get an error message:

mail.example.io hosts do not have CNAME or A record for mail.example.io or 259.69.118.111

Sometimes there may be a cached DNS response so you may want to wait before trying again, especially if you added the DNS record afterwards.

After you save the branding profile, you'll be able to access the branded version by using Host for webmail and SMTP/IMAP/POP3 for other mail clients.

High Resource Usage / LVE - Notifications

We are pleased to confirm that we have now enabled LVE / Resource Usage notifications on all of our servers. 

This functionality was requested through our feedback portal...

https://feedback.brixly.uk/b/feature-requests/high-lve-usage-resource-usage-notifications/

We have created the following article explaining the LVE notifications here...

brixly.help/en/articles/5012953-lve-resource-usage-notifications-overview

Who will be notified?
If you are a shared hosting client, you will be informed by email directly

If you are a reseller, you will be informed of the LVE faults for any of the sites directly by email which will come from noreply@cloudns.io

This email will outline the number of 'faults' (the number of times the LVE has been hit), along with the accounts affected.

Please note, that for the benefit of white-labelling, we do not at present send notifications to your customers directly.

How often will I be notified?
We will send usage alerts for any accounts hitting their LVE limits every 12 hours.

How many LVE faults need to be reported before I am notified?
As some of the LVE restrictions only 'slow down' a site, as opposed to taking a site entirely offline we don't notify for every individual fault.

Instead, we send notifications if an account exceeds its limits more than 100 times spanning the 12 hour period.

If you have any additional feedback, feel free to pop us a reply over on our feedback page for this particular feature request...

https://feedback.brixly.uk/b/feature-requests/high-lve-usage-resource-usage-notifications/

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