Brixly Central - Centralised Account Management for Resellers

We are incredibly pleased to confirm we have given our much-loved 'Brixly Central' a complete makeover, with some incredible enhancements and new tools to improve centralised management of your hosting accounts!

For those of you who haven't had the benefit of using the Brixly Central section of our client area just yet, this is a purpose-built facility that has been designed to simplify the management of either a single reseller account or multiple reseller accounts, potentially spanning multiple data centres or control panels. 

To simplify - it's a clear and central view into all of your hosting accounts, regardless of how many reseller accounts you have with us!

We are incredibly proud of the changes we have introduced over the past few days! We think it's looking incredible! 

  • Vastly improved user interface
  • One-Click Login
  • Edit username / domain for an account
  • Resource Boost+ for cPanel and DirectAdmin
  • Purchase Workspace for any account

Improved User Interface

As you can see from the above, we have now provided a single interface, showing you your total number of hosting accounts, total amount of disk space, and the total number of 'inodes' (or, files!). In addition, we also now show you if there are any active abuse cases raised against any of those accounts...

In addition, we now show a breakdown of hosting accounts in each 'location' (for those of you unaware, we sell reseller hosting services in the UK, USA, Germany and Singapore). The screen shows a clear 'count' of hosting accounts in each location...

Note: Did you know? You are able to sell hosting accounts in multiple countries by purchasing a reseller plan in your preferred locations?

Next, you are able to see the core of the solution - your hosting accounts list...

From here, you can see that we provide the core information required for the account, such as its location, the server the account is hosted on (and the IP address allocated to that account), along with some usage statistics, such as the storage quota. 

Above, you can see the quota highlighted in red, which is an indication the usage exceeds the 'recommended' amount (at which point, its likely its in breach of fair usage terms). 

You also have the facility to search the accounts, as well as 'sort' by each of the table columns (for example, sort by the account quota / size, or sort by server name). 

You can also see the accounts 'Status' (whether or not the account is currently in a suspended state, along with the suspension reason). 

One-Click Login

We have now added a 'one click' login to any of the accounts, which is supported both on DirectAdmin and cPanel. To login to any of the hosting accounts, click 'Manage', then select 'Login to Control Panel' from the menu provided...

In addition, you can also click the 'logo' on the left hand side of the account, which performs the same action. 

Purchase Resource Boost+

We are very pleased to announce that we now support Resource Boost+ purchases for cPanel and DirectAdmin!

For many months, this functionality has only been available to those using cPanel, whereas the new centralised interface has given us the ability to expand this offering to those making use of DirectAdmin. 

To purchase a Resource Boost+ for any cPanel or DirectAdmin account, first select 'Manage', then select 'Purchase Resource Boost+' from the menu...

For more information on our Resource Boost+ service, click here.

Purchase Brixly Workspace (plus Automated Migration!)

We have now added a new option to the Central Manager, allowing you to purchase Brixly Workspace plans for any of the accounts with a single click! 

In addition, we have built an automated background process that migrates the contents of your accounts mailboxes over to the new platform!

For more information on Brixly Workspace, click here

Edit an Accounts Username or Domain

For any of you who have requested these changes through support, you will be aware that modification of an account is intentionally restricted in your WHM. There are a number of security reasons behind this, however, to circumvent that we have now provided you with a facility to make these changes straight from our client area!

You are now able to modify the username or the domain name for any particular account on cPanel (DirectAdmin isn't yet available, but will be available as soon as possible!). 

To modify the username or domain of any cPanel account, click the 'Manage' option, then select 'Edit Username / Domain' from the provided menu...

Once you have selected this option, you will be presented with the following screen, which allows you to make the required changes to the account...

We are just getting started! 

If you have any questions about the new functionality, feel free to reach out to us on sales@brixly.uk!

Important: Credit / Debit Card Processing Changes - Update

First and foremost, the team and I would love to wish you an amazing Christmas, and if we aren't in touch before then, an incredible new year!

We wanted to provide you with an important update that affects any credit/debit card payments that were previously being paid via WorldPay FuturePay agreements. We know it's a chaotic period, but we really would appreciate your time to review the rest of this email, to ensure any changes required have been made to avoid any disruption to your hosting facilities.

Until now, we have accepted credit and debit card payments through our partners at WorldPay, using a facility called 'FuturePay Agreements'. Whilst we have built a fantastic, long-standing relationship with WorldPay, we do feel their solution is somewhat outdated and restricted in a number of ways causing complications in areas which we completely understand, shouldn't be complex!

As such, we have partnered with Stripe as our new merchant provider, who will handle credit and debit card payments moving forward.

This brings a wealth of benefits to you as a client, upfront and foremost a significantly more intuitive and self-managed approach to making payments.

Around 2 weeks ago, we posted an update to inform clients that we were planning to phase out our previous payment gateway...

https://changelog.brixly.uk/important-credit-debit-card-processing-changes-3wJRcc

We have made the decision since evaluating Stripe over the past few weeks that its capabilities from a payment processing perspective have some significant advantages to those presented with the WorldPay Futurepay agreements we have used for some time.

As such, we have gone ahead and updated all accounts and services which were using the WorldPay FuturePay agreements for Credit / Debit card payments, to the new card gateway.

If you have previously paid via WorldPay, to avoid any potential disruption to service we would strongly encourage that you login to our client area, and add a new card to your account with us. In addition, we would also recommend that you remove any previous WorldPay FuturePay agreements also.

We will no longer be accepting payments via WorldPay, and therefore any previous FuturePay agreements will be no longer in use.

This can now be entirely managed from our client area...

Client Area -> Billing -> Payment Methods

Once you have done this, it is essential that you also change your 'Default Payment Method', which will be applicable for all future invoices / services and renewals. This should now be set to the new card.

To do this, you will need to edit the 'Payment Method' set against your 'Profile'...

https://client.brixly.uk/clientarea.php?action=details

From the dropdown provided, ensure you have selected the appropriate option (if paying via Credit / Debit Card, select that option above).

Once you have done the above, all future payments will be taken from the new card, as opposed to the WorldPay FuturePay agreement.

Please note: PayPal payments and Direct Debit Payments (paid via GoCardless) are not affected. This is only applicable if you pay via WorldPay / Credit / Debit Card.

If you have any questions in relation to the above, feel free to reach out to our sales and billing team directly at sales@brixly.uk for more assistance.

Lastly, and most importantly, keep safe throughout the Christmas period, but enjoy every minute!

Warmest regards,

Dennis Nind, Brixly

Virtual / Cloud Servers - IPv4 Allocations

Due to the decrease in IPv4 availability, and the RIPE shortage we have decided to remove the facility for secondary IP addresses for our VPS and Cloud services. 

All Virtual Servers / Cloud Servers will be provisioned with a single IPv4 address only. 

Brixly Workspace - Automated Migration for Resellers

We are pleased to announce that we have built an automated process, which now allows you to purchase a Brixly Workspace plan for any existing cPanel account under your reseller hosting service. 

Once you purchase the Brixly Workspace product through this method, we will then automate the process of copying / transferring the mail data from the shared / reseller service, over to the new Workspace completely automatically!

https://support.brixly.uk/en/knowledgebase/article/how-would-i-purchase-a-brixly-workspace-plan-for-one-of-my-reseller-clients-and-migrate-the-mail-data

To purchase Brixly Workspace for an existing cPanel account under your reseller hosting service, go to...

Brixly Client Area -> Reseller Tools -> Central Account Manager

From here, you will be able to select from the dropdown the option 'Purchase Brixly Workspace'...

Premium Servers - Replacement Nameservers

The nameservers for our Premium Hosting have now changed...

ns1.premium.hostns.io (109.70.148.4)
ns2.premium.hostns.io (109.70.148.5)

Please note that we have already re-routed the previous nameservers to the above, so DNS will continue to resolve as before. 

It is however recommended, that you update any domains which are using the Premium Hosting facility to use those mentioned above. 

Cloud and NVMe now available in the USA!

We are incredibly pleased to announce that we have provisioned our latest USA server on cloud infrastructure using 100% NVMe storage!

In Ashburn, Virginia (USA), we also provide AMD-based cloud servers on a highly redundant, highly scalable infrastructure. 

The Ashburn location is in a region nicknamed "Data Center Alley", which is one of the most highly trafficked regions in North America, making our proximity to it ideal.

Any new orders being placed are being provisioned to the new infrastructure!

If you currently use our UK reseller hosting, then take advantage of selling to the USA by purchasing a second reseller hosting plan! 

You can add the additional server/location to your WHMCS and provision clients in a location of their choice, widening your hosting range and catering for a much larger market. In addition, you are able to obtain a '£5 Reseller Discount' as an existing reseller off any 'additional' reseller plans!

Use code SUBRESELLER in the checkout to get £5 off your USA Reseller Hosting! 

Please note, this discount is applicable only to secondary Reseller Hosting plans. To claim this discount, you must have an existing, full-price Reseller plan active.  

Important AutoSSL / SSL Certificate Changes

We are pleased to announce we have now rolled out some significant changes and improvements to the way in which SSL certificates are handled. 

Until now, our servers across the board have been using 'Sectigo' for SSL issuance by default, however, over time this has become somewhat of a 'mixed bag', with some servers running LetsEncrypt and others still running Sectigo!

The reason for this is that both solutions have their own benefits and their own limitations. For example, LetsEncrypt has incredibly 'strict' rate-limiting, whereas Sectigo has no rate limits at all. Similarly, LetsEncrypt supports wildcards, whereas Sectigo does not!

To combat this, we have decided to change things slightly, so that you are able to benefit from both solutions simultaneously. 

Please note: SSL Certificates installed through AutoSSL are powered by Sectigo, which provides you with full 256-bit encryption, similarly to the LetsEncrypt solution. 

Sectigo is suitable for almost all sites and domains, however, Sectigo does have certain restrictions and limitations in the types of SSL certificates that can be installed.  

LetsEncrypt however, also offers you additional functionality, such as the ability to support wildcard coverage, and also supports redirection tracing which can be simpler for some sites hosted behind Cloudflare, or other CDNs / proxy services. 

Unfortunately, citizens from the countries listed below cannot obtain any Sectigo SSL certificates due to US Export restriction laws:

  • Afghanistan
  • Cuba
  • Eritrea
  • Guinea
  • Iran
  • Liberia
  • North Korea
  • North Cyprus
  • Sudan
  • Sierra Leone
  • South Sudan
  • Syria
  • Zimbabwe

However, if you do require SSL coverage for these domains / TLD's, then you are able to install an SSL certificate via LetsEncrypt, which does not have the same exclusions.


The introduction of LetsEncrypt SSL Certificates

As outlined above, Sectigo SSL certificates offer optimal coverage, completely automatically and free of charge. In addition, they also do not 'rate limit' requests, making it an ideal solution for us as shared hosting providers.

LetsEncrypt however, also offers you additional functionality, such as the ability to support wildcard coverage, and also supports redirection tracing which can be simpler for some sites hosted behind Cloudflare, or other CDNs / proxy services. 

If your use-case/scenario requires a LetsEncrypt SSL certificate, then we now provide you with the ability to install a free LetsEncrypt SSL certificate from within cPanel...

cPanel -> Let's Encrypt™ SSL 

We have provided a full guide in our knowledgebase of how to install LetsEncrypt SSL certificates for your website / domains...

https://support.brixly.uk/en/knowledgebase/article/how-do-i-install-a-free-ssl-via-cpanel


Will I need to do anything?

In most cases, absolutely no changes are required.

However, if you do require 'wildcard' coverage (and if you are unsure of what this is, the chances are you aren't using it!), then we would recommend installing a new SSL certificate via the articles outlined above. 

In addition, if your domains are included in the list of Comodo's banned countries outlined above, then you would need to install a new SSL certificate via the process outlined in the articles also. 

In short, if you do not use wildcard domains, and you also do not have domains from the country list above, then no changes are required, and this can likely be ignored. 

Important: Credit / Debit Card Processing Changes

Until now, we have accepted credit and debit card payments through our partners at WorldPay, using a facility called 'FuturePay Agreements'. 

Whilst we have built a fantastic, long-standing relationship with WorldPay, we do feel their solution is somewhat outdated and restricted in a number of ways causing complications in areas which we completely understand, shouldn't be complex!

As such, we have partnered with Stripe as our new merchant provider, who will handle credit and debit card payments moving forward. 

This brings a wealth of benefits to you as a client, upfront and foremost a significantly more intuitive and self-managed approach to making payments. 

If you have previously paid via WorldPay, to avoid any potential disruption to service we would strongly encourage that you login to our client area, and add a new card to your account with us. In addition, we would also recommend that you remove any previous WorldPay FuturePay agreements also.

This can now be entirely managed from our client area...

Client Area -> Billing -> Payment Methods

Once you have done this, it is essential that you also change your 'Default Payment Method', which will be applicable for all future invoices / services and renewals. This should now be set to the new card.

To do this, you will need to edit the 'Payment Method' set against your 'Profile'...

https://client.brixly.uk/clientarea.php?action=details

From the dropdown provided, ensure you have selected the appropriate option (if paying via Credit / Debit Card, select that option above). 

Once you have done the above, all future payments will be taken from the new card, as opposed to the WorldPay FuturePay agreement. 

Whilst we are not phasing out WorldPay entirely at this stage, we may do so within a few weeks. As such, the steps above are recommended as soon as possible to ensure that invoices continue to be paid. 

Please note: PayPal payments and Direct Debit Payments (paid via GoCardless) are not affected. This is only applicable if you pay via WorldPay / Credit / Debit Card. 

If you have any questions in relation to the above, feel free to reach out to our sales and billing team directly at sales@brixly.uk for more assistance. 

Memcached release for all cPanel Reseller Servers

We have just pushed an update out to allow all customers using our cPanel Reseller platform to make use of Memcached for object caching with LiteSpeed.

Previously there were some concerns about using Memcached across our infrastructure due to users data being exposed, however through LSMCD and SASL these issues have been alleviated and we're happy to make this available for all of our cPanel customers.

More information about setting this up can be found within the article below:
https://support.brixly.uk/en/knowledgebase/article/how-do-i-enable-memcached-object-cache-for-litespeed

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