Brixly Elite - Sell Reseller Hosting in the USA and Germany!

Our Brixly Elite module provides you as a reseller the ability to sell Reseller Hosting plans, Premium Hosting plans and VPS Servers from a single module, completely free of charge to all resellers. 

Previously, the product ranges sold through the Elite module were restricted to the UK only, however, due to popular demand we are pleased to announce the release of our Reseller Hosting plans in the USA and Germany new

The feature request for this particular change can be found here...

https://feedback.brixly.uk/b/feature-requests/add-usa-to-the-brixly-elite-module-for-reseller-hosting-vps/

For more information on the module, and to get started click here

Today, we have released the ability to sell the following additional products...

cPanel Reseller EntryUSA and Germany
cPanel Reseller Pro - 50USA and Germany
cPanel Reseller Pro - 100USA and Germany
cPanel Reseller Pro - 150USA and Germany
cPanel Reseller Pro - 250USA and Germany
DirectAdmin Reseller EntryUSA and Germany
DirectAdmin Reseller ProUSA and Germany

 

Status Page Changes / Updates

We previously had two separate network status pages, both of which were fed from different data.

The network.brixly.uk page was updated directly from our server monitoring, whilst our status.brixly.uk was manually updated on major events.

We have now created a combined status page, which allows you to subscribe to updates - those updates are also provided in real-time in the unlikely event of an outage.

The new page can be found here...

https://status.brixly.uk

The network page has been removed entirely. 

Please note that if you were previously subscribed to status updates, it was not possible for us to migrate those settings over to the new system.

As such, you would need to re-subscribe from the bottom of the status page above.

Support System Overhaul - Now live

We have been undergoing a process of migrating our support system, and all historical data over to an alternative platform, FreshDesk. 

We are pleased to confirm that we have now completed that process, and the new support platform is now live. 

In terms of raising tickets, you must still continue to raise tickets directly from our client area, by logging in to https://client.brixly.uk as you would have previously. 

You are also able to email support@brixly.uk for any technical enquiries or sales@brixly.uk for any sales / billing related enquiries, as before. 

Essentially, nothing has changed for clients and our support processes are almost identical to what you are already used to. The changes however have been implemented to improve internal support team efficiency.

We are aware of a small number of cases, whereby some historical tickets are either missing, or some parts / messages within those tickets are missing. We do also have access internally to the old support system, so if required have historical messages and notes where required. 

Migration Center - Overwrite Accounts and Performance Improvements

Previously, you were only able to migrate an account where the account didn't previously exist, whereas now you are able to migrate an account where the account does exist prior to initiating a migration. 

It's important to point out, that in the event of migrating an account that is already present on the server, all contents of the account will be deleted entirely, and replaced with the contents from the remote server. 

We have also significantly improved account migration performance, which has been achieved by us 'synchronising' the contents of the account from the remote server, instead of the previous method of a full account backup/restore. 

New Website now LIVE

After months of work and a minor rebrand, we are incredibly pleased to announce that we have now released our new and drastically improved website!

We still have a little bit of ironing out to do, but we hope you love the improvements as much as we do!

Firewall Manager - Unblock IP Address now Live

Due to popular demand through our feedback portal, we have now added a 'Firewall Manager' to our client area allowing you to whitelist IP addresses from BitNinja. 

The original feature request can be found here...

https://feedback.brixly.uk/b/feature-requests/bitninja-unblock-ip-address-from-client-area/

The new functionality can now be found within the following menu items...

Client Area -> Main Menu -> Firewall Manager
Client Area -> Main Menu -> Support -> Unblock an IP Address

Firewall Manager: 

To whitelist an IP Address, simply enter the IP address in the provided field, and also provide a brief explanation as to why the IP address needs to be whitelisted. 

Once you click 'Whitelist IP Address', the IP address will be whitelisted immediately. 

Please note, you are only able to whitelist a maximum of 10 IP addresses.  

The following help article has been added in relation to the new functionality...

http://brixly.help/en/articles/5034475-how-do-i-unblock-or-whitelist-an-ip-address-from-the-bitninja-firewall

CrossBox Branding for Resellers

We are pleased to announce that we have now licenced CrossBox with branding capabilities, so you are now able to brand CrossBox under your reseller plan.

More information on how this works can be found here...

https://crossbox.io/faq/page/white-label-crossbox-as-a-reseller-or-customer

How to enable a custom brand for CrossBox:

The first step is to create an admin@domain.com e-mail address (replace domain.com with your actual domain name). If you already have it, then make sure you also have the password.

The next step is to log in with admin@domain.com to CrossBox.

In the side-navigation (drawer) navigate to Admin -> Branding and click the ADD fab button in the bottom-right corner.

crossbox_branding_profile.png

IMPORTANT: Make sure that the domains listed in the Host and SMTP/IMAP/POP3 fields have either CNAME or A record pointing to the server.

After you click SAVE, CrossBox will check for a CNAME/A record, and if the check fails, you'll get an error message:

mail.example.io hosts do not have CNAME or A record for mail.example.io or 259.69.118.111

Sometimes there may be a cached DNS response so you may want to wait before trying again, especially if you added the DNS record afterwards.

After you save the branding profile, you'll be able to access the branded version by using Host for webmail and SMTP/IMAP/POP3 for other mail clients.

High Resource Usage / LVE - Notifications

We are pleased to confirm that we have now enabled LVE / Resource Usage notifications on all of our servers. 

This functionality was requested through our feedback portal...

https://feedback.brixly.uk/b/feature-requests/high-lve-usage-resource-usage-notifications/

We have created the following article explaining the LVE notifications here...

brixly.help/en/articles/5012953-lve-resource-usage-notifications-overview

Who will be notified?
If you are a shared hosting client, you will be informed by email directly

If you are a reseller, you will be informed of the LVE faults for any of the sites directly by email which will come from noreply@cloudns.io

This email will outline the number of 'faults' (the number of times the LVE has been hit), along with the accounts affected.

Please note, that for the benefit of white-labelling, we do not at present send notifications to your customers directly.

How often will I be notified?
We will send usage alerts for any accounts hitting their LVE limits every 12 hours.

How many LVE faults need to be reported before I am notified?
As some of the LVE restrictions only 'slow down' a site, as opposed to taking a site entirely offline we don't notify for every individual fault.

Instead, we send notifications if an account exceeds its limits more than 100 times spanning the 12 hour period.

If you have any additional feedback, feel free to pop us a reply over on our feedback page for this particular feature request...

https://feedback.brixly.uk/b/feature-requests/high-lve-usage-resource-usage-notifications/

Memcached - Now available on all servers

We are pleased to announce that all shared / reseller servers now have Memcached available as standard, which can be used within Litespeed for further performance improvements. 

https://blog.litespeedtech.com/2018/02/07/object-cache-support-in-lscache/

How to set up Object Cache Support

LSCWP doesn’t provide object caching directly. Rather, it supports your use of an external object cache such as Memcached.

Navigate to LiteSpeed Cache > Settings > Cache and scroll down to Object Cache. (Make sure you are in Advanced View, or the Object Cache settings will not be visible.) 

NOTE: In the imminent LSCWP v1.8.4, Object Cache settings are moving to a new tab. If you are running v1.8.4+, please Navigate to LiteSpeed Cache > Settings > Advanced to access the following settings.

Object Cache is disabled by default. Select ON to enable it and then configure it via the settings, as described below.

Method

Choose Memcached if using Memcached

Host and Port

These settings refer to the hostname (or IP address) and port number used by your object cache. The default values of localhost and 11211 should work fine.

Show Previous EntriesShow Previous Entries