Feedback and Announcements in Client Area

Following on from the recent introduction to the new 'changelog', and the 'feedback portal', these have now both been made accessible directly from our client area for ease-of-access. 

Both are still accessible via their own URL's as before...

If selected from our client area directly, you are automatically signed in allowing you to submit features and feedback requests with the need to sign-up separately. 


Feature Requests:

Improved Changelog - now with notifications!

Taking on board some of our recent feedback, we have decided to completely revamp our changelog / release updates page with the ability to 'subscribe' to changes!

You will now also notice that our changelog conveniently shows right in our messenger / chat on our website and client area, making it incredibly easy to keep track of changes and improvements to our service. 

Bolt-Cache / CloudNS - Removed from Shared and Reseller plans

After careful consideration, and several months of monitoring we have made the decision to remove Bolt-Cache and the CloudNS plugin from our shared and reseller services.

Please note, however, that in its place you have access to the Litespeed Cache / LSCache plugin which will offer you outstanding performance for your Wordpress, WooCommerce or Magento sites.

The reason behind the change was that after some investigation on our end, the use of the plugin simply didn't warrant the memory requirements and overheads required to handle the NGINX proxy layer (which was required on all sites, as opposed to just those using the Bolt-Cache interface).

We have had ongoing issues with memory spikes for some time, and whilst we run huge amounts of RAM on our shared hosting environments, the demands during 'nginx reloads' were incredibly significant, which we feel can be put to better use - the performance of your sites.

On checking, we found that only around 1% of all domains hosted here were actually using the Bolt-Cache functionality, and even less making use of the full page caching. As a comparison to this, almost 72% of the sites hosted on our shared hosting platform had LSCache enabled, and the performance gain has been significant.

In addition to this, there are fundamental reasons behind the decision, which is a debait of simplicity vs. technical gain (a debate which we have had internally for some time!).

Bolt-Cache did performance, and it did performance well - however, its important to note that Bolt-Cache was limited to an extent in its capabilities, by means of its architecture. The 'power' from Bolt-Cache was based on a combination of the NGINX web server, and the incredible Redis caching platform, which allowed us to cache the full site into memory, and serve the content as if it were 'static'.

However, this does have some downsides also, which needed to be taken into consideration. For us to be able to offer this caching (to the 1% who used it), we had to reverse proxy all traffic from NGINX back to the origin web server (now Litespeed, previously Apache), however, that NGINX proxy, of course, has its own resource consumption overheads, which were just outweighing the benefits those clients were gaining since the switch to Litespeed.

Whilst 'raw' performance gain from the Bolt-Cache plugin is impressive, we do have to be honest here - Litespeed has done an incredible job with LSCache, and are able to update their plugin with regular improvements and enhancements we just don't have the time or resource to deploy. The benefit of which is a combination of server-side caches (as we were with Bolt-Cache), but with the additional benefit of front-end optimisations such as Lazy Loading, image optimisation, etc.

The other reason for this change is simplicity - the additional complications that came with the NGINX reverse proxy (different PHP Versions than what were served in the PHP Selector, a different method for configuring PHP Variables, SSL certificate delays / problems) were all in part due to the reverse proxy which had to sit in front of our web server.

In short, however, the answer is simple - Litespeed's advantages have far exceeded the benefits of our Bolt-Cache plugin, which is excellent news on one hand, but sad news on the other! Rest assured though, this decision hasn't been made lightly (we have a close love with Bolt-Cache, having developed it in-house!) - the decision though has been made with performance, stability and simplicity in mind which is exactly what the industry demands - overall, an improvement to service.

Please note however, that Bolt-Cache will remain available on our premium plans, as the resource overheads are significantly lower on servers with fewer numbers of accounts.

There are some additional benefits to the removal of Bolt-Cache also, which includes the compatibility with HTTP3 and QUIC CDN!

This functionality has now been made available to all accounts automatically, and can be configured within the LSCache plugin.

Feel free to reach out if you have any questions!

Elastic Cloud - Package Changes

We have made some considerable changes to our Elastic Cloud range of products, reducing availability to only a single, larger plan.

This is due to the fact the Elastic Cloud is generally designed for fewer quantity, larger scale websites.

For existing clients who are using the Elastic Cloud plans, please note that your account will remain unaffected.

A further announcement will be made in regards to the release of our 'Premium' tier of hosting plans, which are an ideal replacement to those plans which were previously available on the Elastic Cloud.

For anyone using our 'Elite Module' for reselling the Elastic Cloud, please ensure you have removed those plans which are no longer applicable from your website (and update the pricing for the plan which remains).

JetBackup 5 - Introduced to Elastic Cloud / Enterprise Plans

We are proud to announce the incredibly well-refined JetBackup 5 release to our Elastic Cloud and Enterprise hosting plans.

From our benchmarks so far, we have seen backup and restore performance increase by around 160%.

When JetBackup 5 is released to the stable tier, we will be rolling out even faster backups through an alternative S3 compatible provider to improve backup redundancy throughout all of our infrastructure.

Brixly Elite - Single-Sign for Reseller and Elastic Cloud Products - Now Available

We are now proud to announce the release of 'SSO' capabilities within our Brixly Elite module.

When selling our cPanel based services (for example, Reseller Hosting or our Elastic Cloud), your clients will be presented with the option to login directly to the product / service from within your WHMCS.

This has been made possible, by the addition of the new field 'Allow ssoLogin in Client Area' when configuring the product / service in your WHMCS.


To enable this functionality, please edit your product in WHMCS, and select the additional flag above.

Once enabled, any client who has purchased this product will have a single-signon login option available from your client area.

cPanel SSH Access - Port Changed

Please note that all cPanel servers now use the default SSH port 22.

This change has now been introduced as a followup to the implementation of the BitNinja security suite, allowing for more convenient connections to SSH.

BitNinja - Site Protection now AVAILABLE

Until now, BitNinja has worked in the background to protect your sites from a wide range of attacks, malware, brute force and more.

We are now pleased to announce the release of BitNinja 'Site Protection', which is a plugin available within cPanel. This gives you full visibility on the scale of the attacks found within your site or application and is available free of charge to all clients.

Bolt-Cache - PHP 7.4 Now Available!

We are pleased to announce the release of PHP 7.4 support on Bolt-Cache and CloudNS, offering industry-leading performance and caching solutions for your clients free of charge now with the latest PHP 7.4 release.

We have also enabled memcached / opcache as standard for all sites using Bolt-Cache, to further enhance performance.

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