Until now, we have accepted credit and debit card payments through our partners at WorldPay, using a facility called 'FuturePay Agreements'.
Whilst we have built a fantastic, long-standing relationship with WorldPay, we do feel their solution is somewhat outdated and restricted in a number of ways causing complications in areas which we completely understand, shouldn't be complex!
As such, we have partnered with Stripe as our new merchant provider, who will handle credit and debit card payments moving forward.
This brings a wealth of benefits to you as a client, upfront and foremost a significantly more intuitive and self-managed approach to making payments.
If you have previously paid via WorldPay, to avoid any potential disruption to service we would strongly encourage that you login to our client area, and add a new card to your account with us. In addition, we would also recommend that you remove any previous WorldPay FuturePay agreements also.
This can now be entirely managed from our client area...
Client Area -> Billing -> Payment Methods
Once you have done this, it is essential that you also change your 'Default Payment Method', which will be applicable for all future invoices / services and renewals. This should now be set to the new card.
To do this, you will need to edit the 'Payment Method' set against your 'Profile'...
From the dropdown provided, ensure you have selected the appropriate option (if paying via Credit / Debit Card, select that option above).
Once you have done the above, all future payments will be taken from the new card, as opposed to the WorldPay FuturePay agreement.
Whilst we are not phasing out WorldPay entirely at this stage, we may do so within a few weeks. As such, the steps above are recommended as soon as possible to ensure that invoices continue to be paid.
Please note: PayPal payments and Direct Debit Payments (paid via GoCardless) are not affected. This is only applicable if you pay via WorldPay / Credit / Debit Card.
If you have any questions in relation to the above, feel free to reach out to our sales and billing team directly at email@example.com for more assistance.